Help On The Way (HOTW) has established a Compliance Hotline intended to provide a
method of reporting any compliance concerns. Any concerns regarding improper or
unethical activity such as violations of professional standards of practice or business
ethics, breach of Member privacy or confidentiality, information system security breach,
inaccurate billing, or conflicts of interest should be reported. This list does not include all
the possible violations that should be reported to the Compliance Department but
provides examples of the different type of things that the Compliance Office would like
to hear about. Information provided to the hotline is treated as confidential to the extent
permitted by law. No one will retaliate against any person making a report in good faith.
The Compliance hotline phone number (844) 240-0005 or go to: www.lighthouse- .


HOTW is dedicated to providing services in compliance with all State and Federal laws governing its operations and consistent with the highest standards of business and professional ethics.

HOTW staff, contractors, vendors and are responsible for understanding and complying
with the Company’s Compliance Program, meeting all regulatory requirements,
reporting all known or suspected violations of fraud or abuse, and assisting in the
resolution of compliance issues. Failure to perform these duties is a violation in itself.

Examples of Compliance violations that would need to be reported include, but
are not limited to, the following:

  • Disclosing or using confidential information regarding the Company, staff, or
  • Billing for services that were not provided.
  • Falsifying Company financial documentation.
  • Accepting a bribe from a vendor or contractor for Member referrals.
  • Falsifying Member documentation (Staff Action Plan, Service notes (ISP Data), Monthly Summaries Note, etc.) to justify payment.
  • Documenting & billing for services provided by another staff person and/or
    services not provided.
Corporate Compliance Officer: Sara Alvarez
(718) 484-7810 Ext. 242